Dallas County IT recommended and secured Commissioners Court’s approval for additional investments in County IT staff, equipment and other material resources to positively impact the department’s IT service delivery to the County end-users. This included moving forward with several desktop, server and network upgrades for modernization and compliance purposes. 

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IT staff retention continues to remain stable, with two vacant positions (1.7 percent vacancy rate) as of August 2019. (link to county recruitment opportunities/job postings) 

Continuing education is also a priority for IT leadership. County IT Applications Chief Richard Ballard joins the online National Certified Government CIO Course presented by the University of North Carolina School of Government Center for Public Technology, course year 2019-2020. County IT Project Management Chief Brett Taylor and County CISO Michael Anderson have both been selected to attend programs in the online High Performance Leadership Academy presented by the National Association of Counties. QUOTE 

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Another way County IT is continuing to review its operational needs and options for enhancing staff retention and recruiting is by publicly acknowledging and recognizing IT Team members for excellence in their IT project delivery and production support. 

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In light of several security assessments and audits, County IT also initiated several activities to significantly strengthen the perimeter and end-point security in the County’s IT infrastructure, including making an even greater emphasis on end-user cyber-security awareness.